Reference

Take a Break or Close Your Account on Your Terms

If you need time away from swiperoulette, we make it straightforward to pause, restrict, or permanently close your account. Every option here is built so you stay in control — no hoops, no waiting on hold, just a clear path through your account settings.

Cooling-Off PeriodTime-Out ModePermanent ClosureAccount LockState-Eligible Access
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swiperoulette Take a Break or Close Your Account on Your Terms
swiperoulette Your Account Exclusion Options Explained

Your Account Exclusion Options Explained

Excluding your account at swiperoulette means choosing from a short cooling-off window, a rolling time-out that pauses your access for a set number of days, or a full permanent closure that removes your ability to log back in. During a time-out, your account wallet — including any linked PayPal or Venmo balance — is frozen. No bets can be placed, and no

new sessions open. If you opt for permanent closure, a verification step confirms your identity before the account is sealed. Players in Newark who prefer to act fast can trigger a time-out directly from the mobile account menu without contacting support.

HOW WE HANDLE IT

What Makes Our Exclusion Process Reliable

We apply account restrictions the moment you confirm your selection — there is no delay window where play can continue. Our exclusion tools are built into the core account layer, so they function whether you access via mobile browser, Play+ prepaid card session, or desktop.

Instant Account Lock

Once you confirm a time-out or closure, the account locks immediately. No further bets, no new deposits, and no session tokens remain active across devices.

Wallet Balance Protection

Any balance in your account wallet — including funds tied to PayPal or Venmo — is held safely and returned to you through the same payment method after identity verification clears.

No Marketing During Exclusion

When your account is in a time-out or closure state, we stop all promotional outreach to that account. No emails, no push notifications, no offer messages.

Reactivation Requires Verification

Coming back after a cooling-off period requires confirming your identity again. We do not allow re-access through a shortcut or an old session token still cached on your phone.

HELP WHILE YOU DECIDE

How We Support You Through the Process

Our account support team is available to walk you through exclusion steps, answer questions about your wallet balance, or help you understand what happens to any pending transactions when your account is paused or closed. Reach out through any of the channels below.

Team online

Live Chat

Start a live chat session directly from your account dashboard to request a time-out or ask about permanent closure without leaving the mobile screen.

Email Support

Send a written request to our account team if you want a documented record of your exclusion request, including wallet and pending transaction status.

Account Settings Path

Go to Settings, then Responsible Play, then select your preferred pause length or closure type. The path works the same on mobile browser and desktop.

Account Exclusion Terms You Should Know

These are the terms that come up most when you're deciding how to pause or close your account. Each definition is plain and short so you can move forward without confusion.

01
What is a cooling-off period?

A short, pre-set window — typically 24 hours to 30 days — during which your account is inaccessible. It ends automatically unless you extend or convert it to a permanent closure.

02
What does time-out mode mean?

A temporary account suspension you choose yourself. You pick the duration, the lock applies instantly, and no activity can happen on the account until the period expires.

03
What is permanent account closure?

A full, indefinite shutdown of your account. Unlike a time-out, it does not expire automatically. Reactivation requires a formal request and identity re-verification through our support team.

04
What happens to my wallet balance during exclusion?

Your balance is frozen and held securely. After your exclusion ends or after a closure is processed, funds are returned to your original payment method — PayPal, Venmo, or Play+ — once identity verification is confirmed.

05
What is a national exclusion registry?

A state-level or multi-operator database that records your exclusion request and signals participating platforms to block access. Availability depends on your state and local law.

06
What does reactivation verification mean?

The identity confirmation step required before a previously excluded account can be reopened. It prevents automatic re-entry and ensures the request is coming from the verified account holder.

Common Questions About Excluding Your Account

Below are the questions we hear most from people working through the exclusion process on swiperoulette. Each answer covers the actual steps and what to expect.

Open the app or mobile browser, go to Settings, select Responsible Play, then choose Time-Out. Pick your duration and confirm. The lock applies immediately — no support call needed.

Short time-outs under 24 hours may allow a cancellation window. Longer periods — 7 days or more — do not allow early cancellation. The restriction stays in place for the full duration you selected.

Any bets placed before your exclusion started are settled normally. No new bets can be placed once the lock is active, and any winnings from pre-exclusion bets are added to your held wallet balance.

No. Once your account is in a time-out or closure state, all promotional and marketing communication to that account stops. You may still receive essential security or closure-confirmation emails.

Opening a duplicate account to bypass an active exclusion goes against our account terms. If you need to discuss your situation, contact support directly through live chat or email before creating another account.

Permanent closure requests are processed after your identity verification step is confirmed. The account is sealed once that clears — your wallet balance is then returned to your linked PayPal, Venmo, or Play+ method.
Reference

Self-Exclusion Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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